Case Study: a global enterprise with global operations avoids 6,180+ outage minutes monthly with Sutherland Global Services’ Global Technology Operations Center

a large enterprise with global operations avoids 6,180+ outage minutes monthly with Sutherland Global Services

A large enterprise with global operations faced significant challenges in scaling its infrastructure management amid rapid international growth. Its complex network, comprising multiple data centers, cloud environments, and thousands of components, required better visibility and reduced downtime. The enterprise engaged Sutherland Global Services to deploy its Global Technology Operations Center (GTOC) service to address these issues.

Sutherland implemented a GTOC with a team of engineers providing 24x7x365 monitoring and Triage Level 1 support across all key technology domains. This proactive solution prevented over 6,180 minutes of business outages monthly and avoided isolation at more than 20 sites. The results for the enterprise included a dramatic reduction in downtime, improved user experience, and a scalable foundation for future growth, all managed by Sutherland.