Case Study: Guardian Group improves customer experience with Sutherland Global Services

Guardian Group boosts efficiency by 25% with Sutherland Global Services

Guardian Group, an integrated financial services organization, sought to improve its overall customer experience as part of a company-wide business transformation initiative. To address this challenge, they partnered with Sutherland Global Services, which provided digital consulting and business process services.

Sutherland began its engagement by conducting a comprehensive scan of all major business functions to understand the current state of processes. The Sutherland team then identified numerous transformation opportunities, which led to a 25% increase in efficiency and cost savings from a reduction in manual efforts, a 20% productivity boost from a reduction in claims-related turnaround time, and made 100% of necessary forms easily accessible online.

Guardian Group