Case Study: Texas State-Chartered Bank achieves 30% cost savings and faster underwriting cycles with Sutherland Global Services

Texas State-Chartered Bank cuts underwriting costs 30% with Sutherland Global Services

Sutherland Global Services partnered with a Texas state-chartered bank, the largest privately held bank of its kind in the state, which was facing operational strain from surging loan volumes. This growth, primarily from third-party originations, created bottlenecks in underwriting, servicing, and compliance workflows, leading to delays, backlogs, and declining customer satisfaction.

Sutherland implemented a dual-shore underwriting solution that combined onshore and offshore capabilities to optimize processes across TPO, quality control, and servicing. This reengineering streamlined document reviews, checks, and verifications. The solution from Sutherland Global Services delivered a 30% reduction in operating costs, accelerated underwriting cycles, and achieved a 90% reduction in errors.