Case Study: the largest insurance company in Italy reduces reinsurance processing costs with Sutherland Global Services RPA

Largest Insurance Company - Customer Case Study

Sutherland Global Services partnered with the largest insurance company in Italy during a period of operational difficulty. The client's reinsurance business was struggling with a massive backlog, as each new policy required manual data entry of over 300 fields into two separate systems. This labor-intensive and error-prone process overwhelmed their underwriting team, and their own attempts at automation had failed to provide a solution.

Sutherland implemented a robotic process automation (RPA) solution to centralize and automate the data input across the client's multiple systems. This approach provided exception management oversight, dramatically accelerated processing speeds, and gave the client full visibility into their operations through detailed reporting. As a result, Sutherland helped the global insurer reduce operating costs by 76%, reduce headcount by 92%, and cut manual data entry by 25%, all while establishing new governance and compliance reporting.