Case Study: Arch Re Facultative achieves scalable, stable operations with Sutherland Global Services

Arch Re Facultative stabilizes staffing and exceeds 98% quality with Sutherland Global Services

Arch Re Facultative, a reinsurance company, faced challenges in expanding its back-office operations to manage business growth and cyclical staffing needs. Their reliance on temporary staff for peak volumes was time-consuming and inefficient, creating a staffing imbalance that hindered expansion. They partnered with Sutherland Global Services to address this.

Sutherland implemented a solution closely integrated with the client's underwriting process, leveraging their global insurance operations and skilled talent pool. This provided Arch Re Facultative with a scalable and stable workforce, minimizing the need for temporary hires. The results included consistently exceeding a 98% monthly quality goal and enabling global growth through multi-lingual services.

Arch Re Facultative