Case Study: a leading print and marketing services provider achieves faster, more accurate accounts payable with Sutherland Global Services

Leading Print and Marketing Services Provider boosts AP accuracy to under 0.1% with Sutherland Global Services

Sutherland Global Services helped a leading print and marketing services provider overcome significant challenges in its accounts payable operations. The client was struggling with manual processes that resulted in slow invoice cycle times, a 0.5% error rate, recurring duplicate payments, and missed opportunities for early payment discounts, which undermined their financial control.

Sutherland implemented a comprehensive solution integrating automation, including Robotic Process Automation (RPA), and data-driven analytics. This transformed the AP function, achieving a 90% on-time invoice processing rate, reducing errors to below 0.1%, and securing a 99% duplicate payment avoidance rate. The solution also increased captured early payment discounts from $20K to over $25K per month and delivered productivity savings equivalent to seven full-time employees.