Case Study: Guardian Group achieves faster claims processing and lower manual effort with Sutherland Global Services

Guardian Group - Customer Case Study

Guardian Group, an integrated financial services organization in the Caribbean, sought to improve operational efficiencies, consolidate reporting, and strengthen its customer experience. Their processes relied heavily on manual labor, leading to higher-than-average costs per application and claim. They engaged Sutherland Global Services to help automate data entry, reduce errors, and implement better analytics for decision-making.

Sutherland implemented a transformation program utilizing digitization, smart workflows, robotic process automation (RPA), a customer relationship management (CRM) system, and a proprietary analytics platform. The Sutherland solutions resulted in an estimated 25% reduction in manual efforts, a 20% reduction in claims processing time, and 100% online accessibility of forms. This led to improved cash flow, increased accuracy, and an enhanced customer experience for Guardian Group.

Guardian Group