Case Study: a major healthcare network achieves revenue growth with Sutherland Global Services

Largest Healthcare Networks - Customer Case Study

Sutherland Global Services partnered with one of the nation's largest healthcare networks, which needed to improve revenue collections and support aggressive growth through mergers and acquisitions. The client was concerned that this rapid expansion could compromise its high standards of service quality and operational efficiency, jeopardizing its competitive position in the market.

To address this challenge, Sutherland Global Services provided a comprehensive revenue cycle management solution, including A/R recovery, eligibility, and coding services. They scaled their support from 10 to over 200 personnel, offering flexible partnership models and onsite staffing. The measurable results were significant, with Sutherland being awarded 70% of the client's available accounts and handling 100% of their Medicaid A/R recovery business. This enabled the client to meet its aggressive growth targets while maintaining its unparalleled service excellence.