Case Study: a Fortune 500 multinational technology giant cuts downtime and costs with Sutherland Global Services' AI predictive monitoring

a multinational technology giant cuts downtime 70% with Sutherland Global Services

A Fortune 500 multinational technology company faced escalating costs and disruptions due to the complex, heterogeneous nature of its global PC fleet. Hardware failures led to unplanned downtime and a reactive support posture. Sutherland Global Services implemented its AI-powered predictive monitoring application to address this challenge.

The solution provided real-time insights into device health, enabling remote diagnostics and preemptive maintenance. As a result of Sutherland's AI-powered system, the client achieved a 70% reduction in downtime, a 50% decrease in monthly hardware-related expenses, and a 20% uplift in First Call Resolution (FCR).