Case Study: a leading global investment management firm achieves 97% on-time payments with Sutherland Global Services

Leading Global Investment Management Firm achieves 97% on-time payments with Sutherland Global Services

Sutherland Global Services partnered with a leading global investment management firm that was facing significant challenges with its manual Accounts Payable processes. The client's Oracle Cloud application was unstable, leading to delayed payments, operational risks, and a lack of scalability, which previous automation initiatives had failed to resolve.

Sutherland deployed its intelligent digital agent, Penny BOT, to automate key AP processes across all seven of the client's operational regions simultaneously. This solution delivered a 97% on-time payment processing rate, significantly improving vendor satisfaction, reducing financial risk, and creating greater operational speed and efficiency for the client.