Case Study: a leading global social media platform achieves 60% faster content moderation and 98% QA accuracy with Sutherland Global Services

Leading Social Media Platform improves moderation 60% faster with Sutherland Global Services

Sutherland Global Services helped a leading social media platform scale its content moderation operations to manage surging volumes of user-generated content and complaints. The customer faced challenges in resolving issues quickly, ensuring moderation quality, and safeguarding the well-being of its human moderators.

Sutherland implemented a human-centric, tech-enabled solution featuring advanced recruitment, specialized training, and a comprehensive wellness program for moderators. This approach resulted in a 60%+ faster resolution of cases, consistently exceeded a 98% QA accuracy target, and successfully processed over 94,000 appeals within four months. Sutherland's framework proved that speed, accuracy, and moderator well-being can coexist effectively.