Case Study: a global top 10 diversified reinsurer achieves faster underwriting turnaround and scalable growth with Sutherland Global Services

Diversified Reinsurer cuts quote entry turnaround 84% with Sutherland Global Services

The customer, a diversified reinsurer, faced challenges in scaling its underwriting operations to support rapid geographic growth. Its reliance on inefficient manual processes across multiple platforms led to extended turnaround times and rising costs. To overcome this, the reinsurer partnered with Sutherland Global Services for digital operations and analytics solutions to transform its legacy underwriting support model.

Sutherland Global Services implemented a shared service model with multilingual centers of excellence, providing comprehensive underwriting support and introducing advanced analytics and automation. This solution dramatically improved performance, reducing quote entry turnaround time by 84% and achieving 97% accuracy. The transformation enabled the reinsurer to support over $750 million in annual premium and successfully expand into new global markets.