Case Study: a major supermarket chain achieves 96% less alarm noise with Sutherland Intelligent Asset Management

Australia’s Largest Supermarket Chain cuts alarm noise by 96% with Sutherland Global Services

Sutherland Global Services partnered with Australia's largest supermarket chain to address major operational challenges with its refrigeration infrastructure. The client was overwhelmed by an average of 7,000 daily alarms and a manual, labor-intensive triage process, which led to soaring maintenance costs estimated at AUD $64 million annually and eroded operational efficiency.

Sutherland implemented an Intelligent Asset Management (IAM) solution featuring a smart alarm filtering engine and a unified analytics dashboard. This reduced alarm noise by 96% and cut technician work orders by 20%, leading to substantial annual savings and a more predictive, efficient maintenance operation for the client.