Case Study: a private equity-owned, US-based printing and distribution company achieves 40% cost savings and 38% productivity gains with Sutherland Global Services

a private equity-owned, US-based printing and distribution company achieves 40% lower TCO with Sutherland Global Services

The customer, a private equity-owned, US-based printing and distribution company, faced the challenge of integrating fragmented finance and accounting operations across its many acquired entities while also needing the flexibility to quickly separate them for divestitures. High SG&A costs and a lack of standardization created complexity, so they partnered with Sutherland Global Services to find a scalable digital BPO solution to support their growth and cost optimization goals.

Sutherland Global Services implemented a digital-first F&A transformation, integrating standardized processes across 22 plants via a global business services platform with right-shored Centers of Excellence. The solution delivered significant results, including a 40% reduction in total cost of ownership on expansions and a 38% productivity uplift. Specific outcomes included reducing the accounts payable cycle by 40 hours, achieving 75% touchless invoice processing, and shortening the period close cycle by two days.