Case Study: a Fortune 500 telecom provider achieves 20% faster support and 5–10% higher CSAT with Sutherland Global Services

a fortune 500 telecom provider cuts support call time by 20% with Sutherland Global Services

A major fortune 500 telecom provider, which prides itself on white glove customer service, sought to elevate its business-level support without increasing costs. They partnered with Sutherland Global Services to streamline operations and enhance efficiency while maintaining high customer satisfaction.

Sutherland implemented its SmartLeap HelpTree and SmartSolve platforms to scale knowledge tools across both business and consumer segments. This solution from Sutherland Global Services resulted in a 20% reduction in support call handle time and a 5–10% increase in customer satisfaction.