Case Study: a leading insurer drives $100M in sales with Sutherland Global Services

a leading insurer boosts sales by $100M with Sutherland Global Services

A leading insurer faced rapidly expanding operational costs and attrition rates, with its siloed systems and captive sales centers unable to deliver a consistent, personalized customer experience or support new growth. To create a scalable direct-to-customer experience, it partnered with Sutherland Global Services for a digital customer experience transformation leveraging Sutherland's domain expertise.

Sutherland Global Services implemented an integrated solution using its Sutherland Connect omnichannel platform and Sutherland Anywhere work-from-anywhere environment. This transformed customer engagement and enabled a scalable licensed agent workforce. The results were significant, including a 35% increase in closing rates, $100 million in annual gross written premiums, and improved operational efficiency.