Case Study: Touchette Regional Hospital improves patient outreach and reimbursement with Sutherland Global Services

Touchette Regional Hospital - Customer Case Study

Sutherland Global Services partnered with Touchette Regional Hospital, which sought to better support its Medicaid and uninsured population while maintaining financial stability. The hospital faced significant challenges, including inadequate patient outreach channels, complex bureaucratic barriers for aid programs, and excessive administrative workloads that hindered reimbursement.

Sutherland implemented a highly tailored patient outreach and support solution, working on-site to facilitate multi-channel communication and navigate complex paperwork. This approach successfully streamlined the patient experience. As a result, Sutherland achieved a 100% screening rate for applicants and helped Touchette realize a 60% increase in patients signed up for government-assisted programs, delivering an impressive 10-to-1 return on investment.

Touchette Regional Hospital

Nikki Schleicher

Director of Patient Financial Services