Case Study: a leading US lifestyle brand achieves 24/7 scalable IT operations with Sutherland Global Services

Leading US Lifestyle Brand cuts provisioning time by 89% with Sutherland Global Services

The customer, a leading US lifestyle brand, faced significant challenges scaling its IT operations due to frequent system outages and a lack of automated monitoring for its Oracle EBS and middleware. With more than 10 incidents every two days and a high rate of failed recoveries, Sutherland Global Services was engaged to enhance its IT capacity and ensure 24/7 scalability.

Sutherland implemented a solution featuring 24/7 managed services, automation, and proactive monitoring. This included deploying a specialized team and establishing structured restoration protocols. As a result, automated provisioning time was slashed by 89%, and the middleware environment achieved continuous availability. Sutherland also helped the client achieve measurable improvements, including a revenue increase and an improvement in working capital.