Case Study: a top-20 US property and casualty agency achieves 50% lower operations costs and 25%+ sales growth with Sutherland Global Services

Top-20 US Property and Casualty Agency cuts operations costs by 50% with Sutherland Global Services

Sutherland Global Services partnered with a top-20 US property and casualty agency that was seeking to maximize the potential of its underserved small commercial accounts. The challenge was to profitably manage, service, and grow this segment, which had been carved out into a dedicated Select Business Unit of approximately 20,000 accounts.

The solution implemented by Sutherland involved an optimized talent model that right-shored 60% of transactional work offshore, combined with the deployment of its Sutherland Connect omnichannel platform and digital tools like Bold Penguin. This partnership resulted in a 50% reduction in operational costs and drove a more than 25% increase in sales revenue, transforming the segment into a profitable growth engine.