Case Study: Multinational Computer Technology Company achieves 23% TCO savings with Sutherland Global Services

Multinational Computer Technology Company - Customer Case Study

Sutherland Global Services partnered with a multinational computer technology company that was facing operational challenges due to its fragmented and error-prone order-to-cash (O2C) processes. Dispersed and siloed functions led to incorrect or missing order information, creating inefficiencies and an inability to fulfill customer orders. The client needed to improve its operational performance while achieving a targeted 20% cost reduction.

Sutherland implemented an integrated transformation solution that consolidated global operations and standardized workflows. This included deploying robotic process automation (RPA) and a proprietary business rules engine to break down siloes. The results were significant, including a 23% net savings in total cost of ownership, a 20% reduction in order management costs, a 24% increase in the speed of service delivery, and a 30% improvement in accounts receivable issues.