Case Study: a top-five health plan achieves 3,300 manual hours saved annually with Sutherland Global Services automation

Largest Top-Five Health Planning Company - Customer Case Study

Sutherland Global Services partnered with a top-five health plan, one of the largest providers of Medicare Advantage plans, to address challenges stemming from Affordable Care Act mandates. The client needed to reduce costs and improve turnaround time through wholesale process automation. They sought a vendor who could identify and execute automation opportunities across multiple service lines, rather than offering a limited, transactional solution.

Sutherland implemented a broad strategy, deploying personnel to identify non-clinical automation opportunities across the client's operations. The vendor successfully delivered 17 separate automation solutions for areas including claims, credentialing, and customer support. This resulted in increased efficiency, reduced errors, and the saving of 3,300 manual hours annually in claims processing, with virtually all the financial savings flowing directly to the client.