Case Study: a global market leading shipping and logistics company increases collections and reduces write-offs with Sutherland Global Services

Global Market Leading Shipping and Logistics Company - Customer Case Study

A major global shipping and logistics company faced challenges with its accounts receivable process for UK duties and VAT, resulting in disgruntled customers and high days sales outstanding. The company partnered with Sutherland Global Services to manage these collections and transform their inefficient processes.

Sutherland Global Services deployed automation and innovative payment solutions, including SMS and online portals, to streamline collections and improve the customer experience. This transformation dramatically increased annualized collections from $1 million to $22 million, significantly reduced write-offs, and improved process effectiveness.