Case Study: a global courier leader achieves 93% reduction in manual AR work with Sutherland's intelligent automation

Global Courier Leader cuts manual AR work by 93% with Sutherland Global Services

The customer, a global courier leader, faced significant bottlenecks in its accounts receivable operations due to outdated, manual processes. These inefficiencies delayed revenue recognition and limited cash flow visibility. To address this, the company partnered with Sutherland Global Services, which deployed its intelligent automation solution and Robility RPA bots to modernize the finance function.

Sutherland implemented a custom automation solution that integrated with the client's existing systems to handle core AR tasks. This resulted in a 93% reduction in manual effort and an 80% acceleration in the collections cycle. The solution provided by Sutherland Global Services dramatically improved transaction accuracy and freed the finance team to focus on more strategic initiatives.