Case Study: a leading health system achieves 70% faster provider enrollment with Sutherland Global Services

leading health system reduces provider enrollment time by 70% with Sutherland Global Services

A leading non-profit healthcare system in the Northeast faced significant challenges with its slow, inefficient, and manual provider enrollment process, which lacked visibility and caused reimbursement delays. Sutherland Global Services was engaged to streamline these operations using its SmartCred® automation platform and Business Process as a Service.

Sutherland implemented a proactive solution that included a pre-submission audit program, improved collaboration, and the introduction of Medicare surrogacy to expedite credentials. This resulted in a 70% reduction in provider enrollment turnaround time and a 50% reduction in pages to provider time. Sutherland successfully enrolled 2,400 providers faster, achieving an average enrollment time of 6 days against a goal of 15.