Case Study: a global investment banking leader cuts mortgage origination costs by 30% with Sutherland Global Services

Global Investment Banking Leader cuts mortgage origination costs 30% with Sutherland Global Services

Sutherland Global Services partnered with a global investment banking leader to address challenges in its mortgage origination process. The bank, which manages nearly $1 trillion in assets for high-net-worth individuals, was constrained by outdated legacy systems. These systems led to fragmented workflows, slow processing cycles, rising operational costs, and an inability to support the highly personalized service required by its elite clientele.

Sutherland implemented an end-to-end digitization solution, which included a custom Loan Origination System (LOS) and a modernized CRM. This transformation reduced origination costs by 30% and improved processing accuracy to 98%. The turnaround time for loans was cut from 62 days to 36 days, and the bank's Net Promoter Score (NPS) surged past 70. As a result of these improvements, Sutherland was awarded the complete origination business on a sole-sourced basis.