Case Study: a major package delivery and logistics company achieves $150M improved cash flow with Sutherland Global Services

a world’s largest package delivery and logistics company boosts cash flow by $150M with Sutherland Global Services

The customer, the world's largest package delivery and logistics company, faced significant inefficiencies in its Order-to-Cash function across EMEA due to fragmented legacy systems and manual processes. This led to high operational costs, delayed cash realization, and a lack of scalability. Sutherland Global Services was engaged to address these challenges.

Sutherland implemented a multi-pronged solution, including establishing a Global Business Services hub and deploying its Sutherland Robility automation platform and Collect AI predictive analytics. The results delivered over $150 million in improved cash flow, a 1.5% reduction in roll-forward rate, and 40% productivity gains. Sutherland's transformation established a scalable foundation for operational excellence and enhanced customer experience.