Case Study: a mid-sized life and annuity carrier achieves 40% cost savings and 30% faster conversions with Sutherland TPA EDGE

a mid-sized Life and Annuity Carrier reduces unit operating costs by 40% with Sutherland Global Services

The customer, a mid-sized life and annuity carrier, faced challenges with fragmented legacy systems that were manual and slow, limiting their growth and making new product launches costly and risky. To modernize and scale their operations, they partnered with Sutherland Global Services to implement the TPA EDGE platform.

Sutherland Global implemented its TPA EDGE solution using a dual-instance architecture to handle both new product launches and policy conversions. This resulted in a 40% reduction in unit operating costs, policy conversions that were 30% faster, a 15-20% reduction in claims leakage, and a 10+ point increase in NPS for agents and policyholders.