Case Study: a Fortune 500 supplemental insurer achieves improved retention and absenteeism with Sutherland Global Services' remote work solution

Fortune 500 company - Customer Case Study

A Fortune 500 insurance company sought to enhance remote work capabilities for its licensed agents to improve retention, productivity, and morale. The client faced significant challenges in establishing a secure and reliable remote connectivity solution that would allow seamless access to internal systems and facilitate communication between home-based and office-based agents. Sutherland Global Services was engaged to implement a work-at-home program to address these needs.

Sutherland Global Services implemented a cutting-edge, fully virtualized work-at-home solution for the client. This program provided the remote agents with state-of-the-art technology and white-glove IT support. The results included a 50% reduction in absenteeism; however, the case study also notes a 100% attrition rate among remote employees during the program's first three months.