Case Study: a leading benefits provider achieves 40% faster policy processing with Sutherland Global Services

a leading benefits provider speeds policy processing 40% with Sutherland Global Services

A leading benefits provider was facing significant challenges due to outdated legacy systems that were slowing its growth and causing inefficiencies in case setup, enrollment, and claims processing. To accelerate its multi-year transformation journey, the provider partnered with Sutherland Global Services.

Sutherland implemented a streamlined, two-phase solution using its Robility automation platform to modernize and migrate data to cloud-based SaaS solutions. This approach resulted in 40% faster policy processing, 30% faster execution, and 100% accuracy in data migration. The project also achieved a 40% cost saving and required only 5% effort from the client's own subject matter experts.