Case Study: the largest Scandinavian airline achieves efficiency and cost savings with Sutherland Global Services

Largest Scandinavian Airline - Customer Case Study

The largest Scandinavian airline faced a significant challenge in 2012 when a companywide restructuring required the consolidation of its operational centers. They needed a partner, Sutherland Global Services, to reorganize operations, retain tenured staff, and upgrade technology platforms for unified communications, all while maintaining business as usual.

Sutherland implemented a seamless transformation, consolidating multiple technology platforms with new automated tools and ensuring compliance with all European laws for transferring over 200 employees. The transition was completed well within agreed timelines with zero downtime. As a result, the partnership with Sutherland drove a 10% improvement in service levels, a 10% reduction in abandoned calls, and a 15% increase in sales.