Case Study: Mount Sinai improves revenue cycle performance with Sutherland Global Services

Mount Sinai - Customer Case Study

The Mount Sinai Department of Surgery and its Ambulatory Surgery Center engaged Sutherland Global Services to address significant revenue cycle management challenges. They faced issues including a lack of patient communication leading to missed surgeries, an incomplete pre-surgery verification process resulting in low collections, and a high insurance claims denial rate.

Sutherland implemented a revamped, consumer-centered patient access process. Their solution focused on improving patient education, implementing predictive analytics, and creating specialized teams to manage high-dollar accounts. This partnership yielded substantial results for Mount Sinai, including a 27% increase in gross collections, a 66% decrease in average accounts receivable days, and a 100% reduction in A/R over 150 days.

Mount Sinai

David Kaplan

Vice Chairman, Administration and Finance for the Department of Surgery and Academic Instructor of Surgery