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Visit Website2U, Inc - Customer Case Study
2U, Inc
Brad Adams
Chief Operating Officer, University Partnerships & Services
Talkdesk
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.
Case Studies
Showing 124 Talkdesk Customer Success Stories
How Acxiom Achieves Customer Excellence by Utilizing Talkdesk
Acxiom
Brandon Turner
Senior Manager IT Operations
Talkdesk Chosen to Support Adore Me Customer Service Growth and Brand Expansion
Adore Me
Roxana Gulea
Customer Engagement Manager
Advisors Excel moves 700 financial service agents to Talkdesk with plans to quadruple in size by end of 2020
Advisors Excel
Jared Arnold
Chief Information Officer
Air Business delivers digital transformation
Air Business
Adèle Nichols
Director of Fulfilment and Customer Services
How Alarm.com quadrupled their CSAT response rate in just a couple of months
Alarm.com
Mary Kidd
Systems Manager, Customer Operations
How AlgaeCal centralized Customer Experience
AlgaeCal
David Reeve
Chief Strategy Officer
AMC Networks Responding to customers in record time with Talkdesk CX Cloud™
AMC Networks
Fred Kleiman
Vice President of Customer Service
Anki drives superior customer experiences with Talkdesk
Anki
Jon Mitchell
Senior Director of Customer Care
How Apple Federal Credit Union improved member experience by replacing their legacy system with an all-in-one contact center platform
Apple Federal Credit Union
Nicole Safford
AVP Member Solutions Center
Arrive Logistics - Customer Case Study
Arrive Logistics
Renee Curfman
Vice President of IT
ASSA ABLOY Global Solutions Hospitality reimagines the world of hospitality
ASSA ABLOY Global Solutions
Marius Lauritzen
Global Service Manager
Upgrading agent tools elevates the member experience at Avadian Credit Union
Avadian Credit Union
Monica Peterson
Vice President of Member Experience
Avetta - Customer Case Study
Avetta
Spencer Petty
Manager Supplier Operations
Optimizing year-round and seasonal customer care with Talkdesk CX Cloud™
Balsam Hill
Rick Clark
Director of Global Customer Care
No matter where you are, get closer to your customers using seamless communication
Barco
Liza Bassily
Inside Sales Representative
Mastering the art of customer service with Talkdesk
Beautylish
Vu Nguyen
Co-Founder
BloomNation - Customer Case Study
BloomNation
Ryan Fitzpatrick
Head of Customer Support
Boingo Multifamily - Customer Case Study
Boingo Multifamily
Gordon James
Senior Manager of Customer Operations
Boostability - Customer Case Study
Boostability
Trish Stines
Vice President of Client Services
Elevating the Human Experience Through Predictive AI with Talkdesk
British Columbia Lottery Corporation
Martin Lampman
Director of Customer Care Operations
Leveraging Automation to Reimagine the Service Desk and Provide a Premier Customer Experience
CAI
Thomas Grosso
Executive Director, Service Desk
Campaign Monitor - Customer Case Study
Campaign Monitor
Vivek Visvanathan
Director of Go-to-market Operations
Canon - Customer Case Study
Canon
Wijnanda Benneker
Project Manager
Making high-quality healthcare more accessible to everyone
Carbon Health
Alexander Cohen
Director of Product
How Checkr boosted self-service, incorporated AI
Checkr
Charles Doherty
Manager of Service Design
Cherwell - Customer Case Study
Cherwell
Bill Burch
Vice President of Customer Service
Chic by Choice - Customer Case Study
Chic by Choice
Filipa Neto
Co-founder
Chillisauce - Customer Case Study
Chillisauce
Mark Tritschler
IT Manager
ClickMechanic - Customer Case Study
ClickMechanic
Andrew Jervis
Founder
ClickPay used real-time reporting to decrease average wait time by 40%
ClickPay
Tim Kyse
Vice President of Customer Service
Cognosante powers scalable, reliable customer experience solutions for public programs
CognoSante
Michael Zurat
Director, Engagement Solutions
People helping people: A contact center upgrade that helped a credit union stay true to it’s vision
Collins Community Credit Union
Brian Burton
Member Contact Center Operations Analyst
David Phillips - Customer Case Study
David Phillips
Tom Darling
Group Systems Manager
Reliability of Talkdesk Contact Center Software CX Cloud™ equips Switzerland’s leading online retailer to reset after COVID-19
Digitec Galaxus AG
Mike Smith
Head of Customer Service
Easy storage solutions serves fast-growing customer base with affordable contact center services
Easy Storage Solutions
Christian Thurgood
Chief Communications Officer
Edmunds - Customer Case Study
Edmunds
LaKeisha Square
Customer Experience Manager
EF English Live - Customer Case Study
EF English Live
Morgan Eberoni
Vice President of Operations
Italian green energy provider EGEA leverages Talkdesk to power up its contact center
EGEA Group
Elisa Videra - Customer Case Study
Elisa Videra
Susana D’elia Lago
Technical Support Services Director
Elisa Videra raises customer loyalty and satisfaction with Talkdesk solution
Elisa Videra
Susana D’elia Lago
Technical Support Services Director
EmployBridge Takes an AI-Driven Approach to Finding Great Jobs for Great People
EmployBridge
Dale Sturgill
Vice President of Call Center Operations
Harnessing the power of Talkdesk AI to transform patient experiences
Evara Health
Ben Gilbert
Chief Financial Officer
Farfetch designs a happier, more agile global customer service team
Farfetch
André Cavaco Leitão
Global Director
Optimizing customer care experience year-round with Talkdesk technology
Force Therapeutics
Christopher Young
Head of Product
Simplifying the customer experience with AI
Fortem
Chris Hone
Chief Information Officer
Fortune 100 healthcare company ensures business continuity by moving 1,500 agents to Talkdesk
Fortune 100 Healthcare Company
Transforming ordinary trips into incredible experiences
GetYourGuide
Aparna Rajeevan
Platforms & Applications Senior Specialist
Taking a data-driven approach to customer centricity with Talkdesk
GlassesUSA.com
Doron Pryluk
Senior Vice President of Customer Experience
Glintt - Customer Case Study
Glintt
Sergio Cruz
Support Services Director
Glintt to Improve Customer Service and Efficiency with Talkdesk
Glintt
João Paulo Cabecinha
Executive Board Member
Glovo pursues growth and scalability as on-demand delivery soars
Glovo
Ludovic Magnier
Live Operations Platform Manager
GridWorks IC - Customer Case Study
GridWorks IC
Gaven Singh
Director of Technology
HotelTonight enabled a 100% remote contact center
Hotel Tonight
Emily Donohoe
Training Specialist
Hunter Douglas - Customer Case Study
Hunter Douglas
Ross Garretson
Vice President of Customer Experience
Indie Campers used Talkdesk to eliminate missed contact attempts
Indie Campers
Francisco Lisboa
Head of Customer Support
Integra Managed Care - Customer Case Study
Integra Managed Care
Philip Myones
Chief Information Officer
Internet Travel Solutions moves hundreds of agents to remote work with Talkdesk
Internet Travel Solutions
Thomas Levine
Vice President, Security and Infrastructure
Ion Solar shifts to remote work in two hours with Talkdesk
Ion Solar
Vince King
Director of Corporate Setters and Operations
IT Naturally enables remote work with Talkdesk Enterprise Cloud
IT Naturally
Richard Gardner
Chief Executive Officer
Ixia, a Keysight Business, Selects Talkdesk to Power Customer Experience
Ixia
Walker Colston
SVP, Support & Services
Turning a cost center into a profit center while achieving explosive growth
JK Moving Services
Ken Cohen
SVP, Sales & Business Development
John Paul, #1 Luxury Concierge Services Firm, Selects Talkdesk to Support 700 Global Agents
John Paul Group
Erwan Vezin
Chief Information Officer
JustWorks - Customer Case Study
Justworks
Jason Whitman
Vice President of Customer Success
Justworks boosts experience for both customer and employee with Talkdesk
Justworks
Jason Whitman
KeyMe leverages integration to boost contact center’s value
KeyMe
Matt Holota
Director of Customer Experience
LegalShield’s Three Lessons for Propelling CX Forward
LegalShield
Pat Patterson
Chief Information Officer
Using Talkdesk technology to help build empathy and connection across multicultural CX teams
Lemonade
Stephanie Baszulewski
Sr. Manager of CX Europe
Lineten - Customer Case Study
Lineten
Quaid Combstock
Growth Lead
Making care continuity the forefront of their business
MEDFAR Clinical Solutions
Elias Farah
Chief Executive Officer and President
Treating patients as consumers to offer a more consistent, personalized experience
Memorial Healthcare System
Jeff Sturman
Senior Vice President & Chief Digital Officer
Talkdesk to Power Customer Service for Mercado Libre
Mercado Libre
Rodrigo Hutt
Head of Classifieds Business Unit
How Talkdesk helped Mercado Libre improve service agent satisfaction and efficiency
Mercado Libre
Thiago Ferreira
Head of Operations
Simplifying the customer experience with AI
Metro
Raj Kripal
Head of Servicing
Michaels creates a customer service breakthrough with Talkdesk AI
Michaels
Krystal Roloff
Director of CX Store Experience
Committed to high-quality patient care and the accessibility for their patients to contact them
Mochi Health
Myra Ahmad
MD Co-Founder & CEO
Leveraging AI to create better banking experiences
Municipal Credit Union
Stuart Salembier
VP of Member Experience
Omio - Customer Case Study
Omio
Brendan James
Director of Customer Service
Omio Partners With Talkdesk for Great Customer Experience Across Borders
Omio
Brendan James
Director of Customer Service
Revolutionize the sensation of running with soft landings and explosive takeoffs
On
Jana Trckova
Global Head of Customer Service
OneCause amplifies the message by switching to Talkdesk Enterprise
OneCause
Rick Seifert
Senior IT Director
Delivering 24/7 support to guests and homeowners worldwide
Onefinestay
David Whiteside
General Manager
ParkWhiz - Customer Case Study
ParkWhiz
Ryan Kern
Director of Operations
Connecting customers, activism, and exceptional CX at Patagonia
Patagonia
Mari Stoner
Senior Manager, Cx Operations
Simplifying customer payments for service-based businesses
PaySimple
Cassie Fish
Senior Operations Manager
Peloton - Customer Case Study
Peloton
Zac Jacobson
VP of Member Support
Healthcare Software Provider Phreesia Unleashes the Potential of Its Support Team
Phreesia
Habib Abou-Hamad
Vice President of Services and Support
For Pogust Goodhead, the fight for justice begins in the call center
Pogust Goodhead
Harry Fox
Head of Operations
Poolsure - Customer Case Study
Poolsure
Kevin Boyer
COO
PowerDMS - Customer Case Study
PowerDMS
Steven Barbarich
IT Manager
Quadient Takes a Modular Approach to Driving Better CX
Quadient
Jackie James
Director of Global Operations
RNDC’s quest for centralization leads to increased revenue growth and productivity
RNDC
Gary Matalucci
Vice President, Inside Sales
Root Insurance drives growth with contact center innovation
Root Insurance
Kyle Kizer
Manager of Customer Service Operations
SD Worx puts people at the heart of contact center transformation
SD Worx
Yannick Lefever
Product Owner for Call Center Solution
Sema4 - Customer Case Study
Sema4
Greg Zalecki
Director of Sales Operations
New Possibilities in Its Dream for Effortless, Personalized CX
Serta Simmons Bedding
Rita Michaud
Director, CX Enterprise Project Management
ServiceTitan integrates Talkdesk and Salesforce for Smarter Call Routing
ServiceTitan
Patrick Stevens
Sr. Business Systems Analyst
Shift - Customer Case Study
Shift
Justin Moyer
Business Operations Manager
SICOM Systems - Customer Case Study
SICOM Systems
Mike Zarzeka
SVP of Information Technology and Systems
SimpleBills - Customer Case Study
SimpleBills
Jeff James
Director Of Operations
Top-Rated SMTP2GO Moves to Talkdesk for Reliability and Cost Savings for Their Global Organization
SMTP2GO
Spothero - Customer Case Study
Spothero
Nate Peace
Support Operations Lead
Surveypal and Talkdesk Discuss Customer Service Best Practices
Surveypal
Samuli Zetterberg
Chief Executive Officer and Founder
TAP Air Portugal flies customer support system to the cloud with Talkdesk
TAP Air Portugal
Eduardo Correia De Matos
Customer Service Director
TaskRabbit Scales Internationally With Help From Talkdesk
TaskRabbit
Duke Whitman
Director of Customer Support
Taulia - Customer Case Study
Taulia
Vanessa Avila Esparza
Technical Services Manager
Driving targeted improvements to ensure exceptional support at every touchpoint
Teka Group
Esther Riglos
VP Global Head Customer Service
The Scotts Company and Talkdesk Bring Spring to Customer Service
The Scotts Company
Brent Hiltscher
Manager of Unified Communications
The University of Iowa Tippie College of Business - Customer Case Study
The University of Iowa Tippie College of Business
Charles Keene
Associate Dean, Undergraduate Program Office
Tracktik Enhances Security With Talkdesk Cloud-Based Solution
TrackTik
Samantha Goldstein
Sales Analyst
The world’s largest collection of specialist travel brands
Travelopia
Mark Beauchamp
Group Technology Director
Trivago Hotel Relations Confirms Talkdesk Chosen for New Contact Center Solution
Trivago
Antonia Eversberg
Adviser Operations
Tucows creates a personalized customer experience
Tucows
Daniel Capoferri
Senior Manager, IS Solutions Delivery
Tuft & Needle Achieved a Service Level of 96% of Calls Answered Within Twenty Seconds
Tuft & Needle
Aaron Bata
Head of Customer Experience
Uniplaces - Customer Case Study
Uniplaces
Miguel Santo Amaro
Founder & CEO
Virtuagym creates a healthier happier world through innovative technology
Virtuagym
Monica Kuijt Rumayor
Operations Team Lead
WaFd Bank delivers a frictionless customer experience
WaFd Bank
Dustin Hubbard
Chief Technology Officer
Weekendesk Reaches Bigger Heights With Talkdesk Support Solution
Weekendesk
Alexandre Duarte
Head of Product
WeGoLook - Customer Case Study
WeGoLook
Melinda Wyatt
Director of Operations
Wounded Warrior Recruits Talkdesk for Stability, Flexibility and Innovative Cloud Solutions
Wounded Warrior Project
Sally Bramston
Resource Center Director
Xenial increases first call resolution by 17x with Talkdesk
Xenial
Mike Zarzeka
Senior Vice President of Information Technology and Systems
YMCA empowers support system with Talkdesk Enterprise solution
YMCA of the USA
Rosie Pitchford-Byrd
Service Center Director
ZEN Connect - Customer Case Study
ZEN Connect
Yohann Lecornet
Chief Technical Officer
How Zumiez leverages Talkdesk to ensure a “mind-blowing” customer experience
Zumiez
Megan Miles
Customer Service Manager
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