Talkdesk B2B Case Studies & Customer Successes

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Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

Case Studies

Showing 146 Talkdesk Customer Success Stories

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2U, Inc achieves a 34% increase in staff satisfaction with Talkdesk

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Acxiom achieves a 97% SLA with Talkdesk

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Adore Me achieves scalable customer service growth and brand expansion with Talkdesk

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Advisors Excel achieves business continuity and scalable 700-agent remote operations with Talkdesk

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Air Business achieves rapid cloud migration and global deployment in 4 days with Talkdesk

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How Alarm.com quadrupled their CSAT response rate in just a couple of months

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How AlgaeCal centralized Customer Experience

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AMC Networks achieves record-fast customer response with Talkdesk CX Cloud

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Anki achieves rapid, scalable phone support and higher customer satisfaction with Talkdesk

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How Apple Federal Credit Union improved member experience by replacing their legacy system with an all-in-one contact center platform

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Arbella Insurance achieves 20% improvement in service levels and faster handling times with Talkdesk

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Arrive Logistics achieves always-on reliability and scalable remote operations with Talkdesk

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ASSA ABLOY Global Solutions achieves 30–40% time savings and smarter call routing with Talkdesk

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Avadian Credit Union reduces abandonment to 5.3% and boosts self-service to 22% with Talkdesk Financial Services Experience Cloud

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Avetta achieves near‑zero dropped calls and higher agent engagement with Talkdesk

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Balsam Hill achieves higher customer satisfaction and reduced wait & abandoned call rates with Talkdesk

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Simplifying the customer experience with Talkdesk AI

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Barco achieves 90% call answer rate with Talkdesk

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Beautylish achieves real-time, high-quality customer support with Talkdesk

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Bergman Clinics - Customer Case Study

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BloomNation (floral marketplace) achieves 10‑minute call‑center setup and Valentine’s Day‑ready call visibility with Talkdesk

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Boingo Multifamily achieves 32% higher agent productivity with Talkdesk

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Boostability achieves 50% shorter wait times and $300K in overhead savings with Talkdesk

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Elevating the Human Experience Through Predictive AI with Talkdesk

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CAI achieves 8+ minutes of agent time savings and faster incident management with Talkdesk

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Campaign Monitor achieves increased agent productivity with Talkdesk

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Canon achieves higher agent productivity and real-time call center visibility with Talkdesk

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Carbon Health achieves higher answer rates and reduced wait times with Talkdesk

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Creating educational excellence with AI-powered customer experience

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Carey drives excellence with Talkdesk

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Checkr achieves 85% self-service and 56% lower AHT with Talkdesk Autopilot

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Cherwell achieves lower hold times and improved CSAT with Talkdesk

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Chic by Choice expands phone support to 28 countries and builds customer loyalty with Talkdesk

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Chillisauce achieves a reliable, modern contact center and improved customer experience with Talkdesk

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ClickMechanic reduces abandoned calls by 11% and streamlines customer support with Talkdesk

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ClickPay achieves a 40% increase in call pickup rate with Talkdesk

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Cognosante achieves 500+‑seat, HIPAA‑compliant contact center deployment in 2 days with Talkdesk

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Collins Community Credit Union achieves 50% reduction in abandoned calls and a unified contact center with Talkdesk

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David Phillips achieves a 25% reduction in average wait time with Talkdesk

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Digitec Galaxus AG restores customer satisfaction and boosts agent morale with Talkdesk CX Cloud

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Easy Storage Solutions achieves 78% reduction in voicemail/callback handling time with Talkdesk CX Cloud

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Edmunds achieves better customer service and crystal-clear call quality with Talkdesk

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EF English Live achieves significant increases in contact, pick-up rates and call quality with Talkdesk

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EGEA Group achieves increased agent productivity and remote flexibility with Talkdesk

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Elisa Videra achieves improved NPS and CSAT with Talkdesk

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Elisa Videra achieves higher NPS and CSAT with Talkdesk

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EmployBridge achieves a 24-second ASA reduction and 20% fewer human-assisted contacts with Talkdesk

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Emprise Bank achieves 13-point increase in customer satisfaction and unified AI-powered service with Talkdesk

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Evara Health achieves a 98% reduction in wait times and 45% self-service with Talkdesk

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Farfetch achieves 25% higher customer satisfaction and 50%+ faster handling and resolution with Talkdesk

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Force Therapeutics achieves increased patient engagement and a patient NPS of 62 with Talkdesk

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Simplifying the customer experience with AI

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Fortune 100 Healthcare Company achieves rapid business continuity by moving 1,500 agents to Talkdesk

Gant Travel Management achieves rapid, personalized 24/7 traveler support and a 30-point NPS lift with Talkdesk

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GetYourGuide achieves 42% reduction in after-call work and €130K annual cost savings with Talkdesk

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GlassesUSA.com cuts handle time and boosts customer satisfaction with Talkdesk

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Glintt achieves 10-second average answer time and stronger remote customer service with Talkdesk

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Glintt achieves improved customer service and operational efficiency with Talkdesk

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Glovo achieves 15% reduction in inbound AVHT and scalable customer experience with Talkdesk

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GridWorks IC achieves faster deployments and higher agent productivity with Talkdesk

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HotelTonight achieves rapid agent onboarding and improved service-level insight with Talkdesk

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Hunter Douglas achieves increased reliability with Talkdesk

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Indie Campers achieves improved call quality and faster response times with Talkdesk

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Integra Managed Care - Customer Case Study

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Internet Travel Solutions achieves rapid remote work for hundreds of agents and business continuity with Talkdesk

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Ion Solar achieves a two-hour shift to remote work and uninterrupted customer support with Talkdesk

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IT Naturally achieves business continuity and enables remote work with Talkdesk Enterprise Cloud

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Ixia, a Keysight business, achieves scalable, enterprise-class cloud customer experience with Talkdesk

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Turning a cost center into a profit center while achieving explosive growth

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John Paul Group achieves unified 24/7 global concierge service for 700 agents with Talkdesk

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Justworks achieves lower operational costs and higher answer rates with Talkdesk

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Justworks achieves improved customer and employee experience and scalable remote support with Talkdesk

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KeyMe achieves record answer rates and profitable phone sales with Talkdesk CX Cloud

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LegalShield achieves improved service levels (+4%) and lower call transfers & abandoned calls with Talkdesk

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Lemonade achieves empathetic, multicultural CX and real-time team visibility with Talkdesk

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Lineten slashes average wait time to 18 seconds and cuts call abandonment to 7% with Talkdesk

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Streamlining support for moms and healthcare professionals at Medela

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MEDFAR Clinical Solutions achieves full WFH in 24 hours and 93% faster answer times with Talkdesk

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Treating patients as consumers to offer a more consistent, personalized experience

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Mercado Libre achieves streamlined, scalable customer service and sales operations with Talkdesk

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Mercado Libre achieves improved agent satisfaction and operational efficiency with Talkdesk

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Merchants Bank - Customer Case Study

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Simplifying the customer experience with AI

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Michaels achieves 89% service levels and slashes after-call work with Talkdesk AI

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Committed to high-quality patient care and the accessibility for their patients to contact them

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Municipal Credit Union cuts ASAs by 67% and achieves 64% self‑service with Talkdesk

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Nassau Financial Group elevates customer experience with Talkdesk

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Ninefold achieves a 30% productivity boost and $25,000 in savings with Talkdesk

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Talkdesk revolutionized customer engagement at Novobanco

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Omio achieves 30% higher acceptance rates and a 20-point NPS boost with Talkdesk

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Omio achieves 95% call acceptance and 70+ NPS with Talkdesk Enterprise Cloud Contact Center

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On achieves rapid global support expansion and real-time reporting with Talkdesk

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OneCause achieves improved customer service and operational scalability with Talkdesk Enterprise

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onefinestay achieves 24/7 global support and improved answer rates with Talkdesk

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ParkWhiz achieves 90%+ service levels, 8x lower hold time and 5x lower abandonment with Talkdesk

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Patagonia achieves improved reliability and CSAT with Talkdesk

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PaySimple cuts call abandonment to 5.5% and boosts agent efficiency with Talkdesk

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Peloton reduces missed inbound sales opportunities and unifies buyer data with Talkdesk

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Healthcare Software Provider Phreesia Unleashes the Potential of Its Support Team

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Pogust Goodhead achieves $750K in savings and streamlined contact center operations with Talkdesk

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Poolsure optimizes customer support and scales to 300 calls/day with Talkdesk

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PowerDMS achieves increased agent productivity with Talkdesk

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Quadient Takes a Modular Approach to Driving Better CX

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Powers rapid growth and unmatched customer service with Talkdesk

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RNDC achieves 50% increase in agent productivity and $17M in annual savings with Talkdesk

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Rocky Brands achieves AI-powered operational excellence with Talkdesk

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Root Insurance achieves scalable contact center growth and 4% self-service call deflection with Talkdesk

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SD Worx puts people at the heart of contact center transformation

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Sema4 achieves 33% faster average speed of answer with Talkdesk

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Serta Simmons Bedding achieves unified, effortless personalized CX and increased agent productivity with Talkdesk

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ServiceTitan achieves smarter call routing and happier customers with Talkdesk

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Shift achieves 40% NPS increase and 60% fewer missed calls with Talkdesk

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SICOM Systems achieves 17x increase in first-call resolution with Talkdesk

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SimpleBills achieves a 93% reduction in average hold time with Talkdesk

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SMTP2GO achieves reliable global support and cost savings with Talkdesk

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SpotHero achieves 58% service level improvement with Talkdesk

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Surveypal achieves real-time, personalized customer service with Talkdesk

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TAP Air Portugal achieves rapid cloud migration and remote work for 200 agents with Talkdesk

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TaskRabbit achieves international scaling and real-time agility with Talkdesk

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Taulia doubles answer rate and gains live agent visibility with Talkdesk for Salesforce

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Driving targeted improvements to ensure exceptional support at every touchpoint

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The Scotts Company achieves scalable, faster customer service with Talkdesk

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The University of Iowa Tippie College of Business - Customer Case Study

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TireHub drives revenue growth through AIenhanced customer experience

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TowneBank achieves unified, personalized member service and faster handling (23s AHT reduction) with Talkdesk

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TrackTik enhances security and response times with Talkdesk Enterprise Cloud Contact Center

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Travelopia achieves greater control over operating costs and rapid remote-working readiness with Talkdesk

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Trivago achieves reduced handle time and improved agent efficiency with Talkdesk

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Tucows achieves triple-digit ROI and higher NPS with Talkdesk CX Cloud

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Tuft & Needle achieves a 96% service level and improved agent performance with Talkdesk

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Uniplaces achieves scalable global customer support with Talkdesk

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United Nations Federal Credit Union cuts member authentication time and boosts agent efficiency with Talkdesk

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United Rentals achieves AI-driven customer experience excellence with Talkdesk

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UCAM’s AI-powered platform is transforming student services, driving significant growth and enhancing satisfaction

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Virtuagym, global fitness software leader, cuts abandoned calls by 50% with Talkdesk

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WaFd Bank achieves 90% faster balance checks with Talkdesk Financial Services Experience Cloud

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Transforming service desk operations with Talkdesk

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Weekendesk achieves faster, more efficient customer support and seamless Salesforce integration with Talkdesk

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WeGoLook achieves an 85% reduction in average wait time with Talkdesk

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Wounded Warrior Project achieves stability and faster veteran support with Talkdesk

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Elevating health insurance cx with innovation and trust

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Xenial (restaurant technology company) achieves 17x increase in First Call Resolution with Talkdesk

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YMCA of the USA achieves reliable, easily customizable contact center operations with Talkdesk Enterprise

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ZENCONNECT achieves NPS lift from 2.0 to 4.5 with Talkdesk for Salesforce

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Zion Call Management achieves 75% faster answer times and AI-powered quality assurance at scale with Talkdesk

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Zumiez achieves 15% SLA improvement and instant agent onboarding with Talkdesk CX Cloud

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