Case Study: Surveypal achieves real-time, personalized customer service with Talkdesk

Surveypal and Talkdesk Discuss Customer Service Best Practices

Surveypal, an online customer-survey platform, needed to turn survey data into timely, personalized support to close the wide gap between how companies view their service and how customers actually experience it. Their challenge was to understand the customer journey, trigger meaningful follow-up conversations, and resolve issues quickly and empathetically.

Surveypal adopted Talkdesk’s cloud call-center software, integrating it with Salesforce and Zendesk to give agents full CRM context at the moment the phone rings. The plug-and-play setup enabled real-time, phone-based follow-ups triggered by surveys, resulting in faster resolutions, more personal customer interactions, and better tracking of satisfaction and NPS.

Surveypal

Samuli Zetterberg

Chief Executive Officer and Founder