Case Study: Ixia, a Keysight business, achieves scalable, enterprise-class cloud customer experience with Talkdesk

Ixia, a Keysight Business, Selects Talkdesk to Power Customer Experience

Ixia, a Keysight business and provider of testing, visibility and security solutions, needed to modernize its contact center after being acquired by Keysight. Upgrading on‑premises hardware was cost‑prohibitive and the existing system couldn’t deliver the voice quality, global mobility or full Salesforce Service Cloud integration required to support a growing, worldwide workforce.

Ixia selected the Talkdesk Enterprise Contact Center Platform, a customizable cloud solution that handles inbound and outbound calls while integrating tightly with Salesforce and delivering consistent global voice quality. The move eliminated costly hardware upgrades, provided scalable, mobile support for a global customer base, and enabled the company to focus on improving customer service and digital transformation.

Ixia

Walker Colston

SVP, Support & Services