Case Study: Canon achieves higher agent productivity and real-time call center visibility with Talkdesk

Canon - Customer Case Study

Canon Europe, part of the global Canon group founded in 1937 and a leader in consumer and business imaging, needed a clearer view of sales-floor activity and customer perception across its service operations. The team required a reliable, flexible solution that could be deployed anywhere without major infrastructure changes.

Canon chose Talkdesk for its simplicity, innovation and scalability. Talkdesk delivered real-time call-center visibility and deep Salesforce integration, adding time-saving automations that boosted agent productivity and helped Canon better serve customers while supporting growth and efficiency.

Canon

Wijnanda Benneker

Project Manager