Case Study: John Paul Group achieves unified 24/7 global concierge service for 700 agents with Talkdesk

John Paul, #1 Luxury Concierge Services Firm, Selects Talkdesk to Support 700 Global Agents

John Paul, part of the AccorHotels group, is a global luxury concierge and loyalty services provider that combines 700 concierges with a proprietary digital platform to deliver ultra-personalized, 24/7 service. Facing the challenge of modernizing and unifying its customer service across languages and regions while maintaining security and deep CRM integration, John Paul sought a reliable, cloud-based solution to support its worldwide operations.

John Paul selected Talkdesk Enterprise Cloud Contact Center for its global reliability, PCI-compliant security, and seamless Salesforce integration. The platform will enable 700 agents to access complete customer profiles, improve operational efficiency, and deliver a more consistent, personalized experience to members across the U.S., Europe and Asia.

John Paul Group

Erwan Vezin

Chief Information Officer