Case Study: Force Therapeutics achieves increased patient engagement and a patient NPS of 62 with Talkdesk

Optimizing customer care experience year-round with Talkdesk technology

Force Therapeutics is a patient engagement platform used by care teams to extend remote, clinically validated care across the surgical and recovery journey. Facing the need to scale provider workflows, reach patients who weren’t logging in, and maintain HIPAA/BAA compliance, Force wanted to automate communications without adding burden to clinicians while improving patient experience and loyalty.

By implementing Talkdesk’s contact center platform, Force automated outreach and patient touchpoints at scale, enabling non-linear team growth and secure communications. The result was higher patient engagement and feedback capture, and a patient Net Promoter Score of 62 (versus the healthcare software industry average of 32), helping Force improve experience and health outcomes.

Force Therapeutics

Christopher Young

Head of Product