Case Study: Wounded Warrior Project achieves stability and faster veteran support with Talkdesk

Wounded Warrior Recruits Talkdesk for Stability, Flexibility and Innovative Cloud Solutions

Wounded Warrior Project, a nonprofit dedicated to empowering injured U.S. service members, needed a more efficient, reliable way to connect veterans with free mental health, career, counseling and long-term rehabilitative services. After evaluating providers, WWP chose Talkdesk to deliver the stability, flexibility and cloud innovation required to modernize its contact center and better serve its community.

Talkdesk deployed a solution centered on Talkdesk for Salesforce, comprehensive business intelligence, reporting and seamless CRM integrations, along with industry-leading system reliability and easy change administration. The platform gave agents direct access to customer records and analytics, speeding interactions, improving service quality and helping WWP more quickly connect warriors with the support they need.

Wounded Warrior Project

Sally Bramston

Resource Center Director