Case Study: Beautylish achieves real-time, high-quality customer support with Talkdesk

Mastering the art of customer service with Talkdesk

Beautylish is a San Francisco–based online beauty retailer and community that needed a high-end, real-time phone channel to support customers and build loyalty. After a poor experience with a legacy call-center app that caused bad call quality and manual data work, Beautylish sought a solution that would deliver crystal‑clear calls, integrate with Zendesk, and scale for spikes in volume and remote agents.

They implemented Talkdesk with Zendesk integration, IVR and skills‑based routing, and browser‑based setup for remote staffing. The result was personalized, real‑time support that maintained clear call quality during product-launch spikes, improved average handle time and first‑call resolution, and helped the small support team log over 15,000 minutes while boosting customer loyalty.

Beautylish

Vu Nguyen

Co-Founder