Case Study: AMC Networks achieves record-fast customer response with Talkdesk CX Cloud

AMC Networks Responding to customers in record time with Talkdesk CX Cloud™

AMC Networks, a global media company operating in over 125 countries with 11 streaming and cable brands, needed to deliver exceptional customer service at scale and respond to customer inquiries quickly across multiple markets. The challenge was to standardize and accelerate responses so viewers worldwide received timely, consistent support.

AMC Networks implemented Talkdesk CX Cloud (integrated with Freshdesk), chosen for its technology, global footprint, and alignment with AMC’s vision. The solution enabled faster, more effective communications and allowed the company to respond to customers in record time, improving overall customer experience.

AMC Networks

Fred Kleiman

Vice President of Customer Service