Case Study: TrackTik enhances security and response times with Talkdesk Enterprise Cloud Contact Center

Tracktik Enhances Security With Talkdesk Cloud-Based Solution

TrackTik, a Montreal-based provider of security workforce management tools serving 210,000+ facilities and 500+ clients across 35+ countries, faced rapid growth and needed to improve contact center response times while ensuring global call quality, scalability, and high availability for its distributed teams.

TrackTik implemented Talkdesk Enterprise Cloud Contact Center with a 100% uptime SLA and integrated Talkdesk for Salesforce (including Lightning Flow). The cloud solution and CRM automations eliminated manual tasks, sped agent access to customer data, improved call handling, and delivered better global call quality and scalability—resulting in faster responses and higher user satisfaction.

TrackTik

Samantha Goldstein

Sales Analyst