Case Study: Elisa Videra achieves improved NPS and CSAT with Talkdesk

Elisa Videra - Customer Case Study

Elisa Videra, the visual communications unit of Finland’s Elisa Corporation, delivers complex AV and collaboration solutions to about 150 customers across 90 countries and nine industries. Their contact center is the single, multilingual point of contact and must provide seamless, 24/7 support—so they needed a stable, reliable platform that integrated with Salesforce and could eliminate service interruptions and missed customer interactions.

By adopting Talkdesk, Elisa Videra gained robust reporting to see who calls and when, plus callback functionality to capture every opportunity, all on a stable, Salesforce-integrated platform. The result was uninterrupted, measurable support delivery and clear improvements in customer experience metrics—higher NPS and CSAT.

Elisa Videra

Susana D’elia Lago

Technical Support Services Director