Case Study: Uniplaces achieves scalable global customer support with Talkdesk

Uniplaces - Customer Case Study

Uniplaces is a London-based startup that helps students find safe housing abroad and also supports landlords who list properties. As the company expanded globally, it needed real-time phone support that could handle both urgent student issues and landlord needs, empower agents with easy access to customer data, and scale rapidly with the business.

Uniplaces implemented Talkdesk across inbound/outbound sales, customer support and account management, using fast number provisioning, IVR, skills-based routing and two-way CRM synchronization to keep agents informed and efficient. The platform’s reporting and integrations enabled uninterrupted service during a CRM migration, improved average handle time and customer satisfaction, and supported growth from 5 to 78 agents who logged over 50,000 hours of calls.

Uniplaces

Miguel Santo Amaro

Founder & CEO