Case Study: ZENCONNECT achieves NPS lift from 2.0 to 4.5 with Talkdesk for Salesforce

ZEN Connect - Customer Case Study

ZENCONNECT, founded in 2012, provides network, Wi‑Fi, telecom and cloud solutions to help organizations run and grow. Facing the need to deliver consistently excellent customer experiences and better manage support agents, the company sought a cloud-first tool that would give visibility into performance and drive improvements—their NPS was only 2.0.

By deploying Talkdesk for Salesforce, ZENCONNECT gained a cloud-based contact center and real-time reporting that improved agent oversight and customer interactions. The result was a dramatic jump in satisfaction—NPS rose from 2.0 to 4.5—and ZENCONNECT’s success with the platform led them to become a Talkdesk partner.

ZEN Connect

Yohann Lecornet

Chief Technical Officer