Case Study: Ion Solar achieves a two-hour shift to remote work and uninterrupted customer support with Talkdesk

Ion Solar shifts to remote work in two hours with Talkdesk

Ion Solar, a premium solar provider and the fourth-largest U.S. residential installer, needed a scalable, easy-to-use contact center platform that integrated with its CRM and could maintain operations during sudden disruptions. The company faced the challenge of quickly moving customer, sales and support teams to remote work without losing service quality or efficiency.

Ion Solar adopted Talkdesk CX Cloud with its fast Salesforce integration, “clicks-not-code” customization and AppConnect add-ons. Talkdesk’s cloud-native architecture let Ion Solar shift to remote work in just two hours with no service interruptions, improving contact center performance, enabling 24/7 support from any device and rapidly onboarding remote agents.

Ion Solar

Vince King

Director of Corporate Setters and Operations