Case Study: Arrive Logistics achieves always-on reliability and scalable remote operations with Talkdesk

Arrive Logistics - Customer Case Study

Arrive Logistics is a leading freight brokerage that relies on fast, human-centered interactions across a complex operation where microseconds matter. Their legacy contact system was cumbersome, IT‑centric, inflexible and not scalable, leaving managers and reps without the visibility or control they needed—especially as the business needed to scale and support a fully remote workforce.

By implementing Talkdesk (integrated with Salesforce), Arrive moved admin control and real‑time insights down to managers and frontline reps and gained an always‑on, highly reliable platform. The solution delivered the scalability and remote capabilities required during the pandemic, increased overall reliability, and gave employees the tools and visibility to better manage the business.

Arrive Logistics

Renee Curfman

Vice President of IT