Case Study: Mercado Libre achieves streamlined, scalable customer service and sales operations with Talkdesk

Talkdesk to Power Customer Service for Mercado Libre

Mercado Libre, Latin America’s leading e-commerce technology company, faced fragmented contact-center and sales systems across Argentina, Mexico, Chile, Colombia and Brazil that created employee and customer frustration, inefficiency and high costs. With over 33 million users and rapid transaction volume, the company also needed quick, reliable access to CRM data and a fast implementation to avoid disrupting operations.

Mercado Libre selected the Talkdesk Enterprise Contact Center Platform for its deep Salesforce integration, global call quality, scalability and rapid deployment. The cloud-based solution centralized operations, enabled instant global provisioning, improved sales conversion with Talkdesk for Sales, and delivered operational efficiencies that reduced costs and supported revenue growth.

Mercado Libre

Rodrigo Hutt

Head of Classifieds Business Unit