Case Study: Travelopia achieves greater control over operating costs and rapid remote-working readiness with Talkdesk

The world’s largest collection of specialist travel brands

Travelopia is the world’s largest collection of specialist travel brands, operating 23 brands across 10 divisions to deliver unique, destination- and interest-focused experiences. When COVID-19 struck, brittle sales and contact-center technology made it hard to shift office-based agents to remote working, respond quickly to disparate regional restrictions, and avoid missed customer calls.

Travelopia partnered with Talkdesk (integrated with HubSpot Sales Hub) to enable rapid remote-working transitions, use Talkdesk’s analytics to proactively reach customers with relevant offers, and improve operational agility. The change delivered greater control over operating costs and significant cost savings while reducing missed calls and improving the company’s ability to react to a fast-changing landscape.

Travelopia

Mark Beauchamp

Group Technology Director