Case Study: Indie Campers achieves improved call quality and faster response times with Talkdesk

Indie Campers used Talkdesk to eliminate missed contact attempts

Indie Campers, founded in 2013 as a three-van rental in Portugal and now Europe’s largest campervan rental with 850+ vehicles across 35+ locations and 150+ employees, needed reliable, localised customer support to deliver its 5-star experience. Its previous contact center suffered from poor call quality, dropped and missed calls, and limited ability to provide local phone numbers, hindering two-way communication with customers who rely on 24/7, multi-language assistance.

In 2017 Indie Campers deployed Talkdesk Enterprise Cloud Contact Center, integrated with Salesforce, to give agents real-time customer context and automatically log calls. From day one they saw improved call quality and gained capabilities to monitor, record and track interactions, enabling more informed, personalized support and scalable growth; key metrics shown include 57% call volume and an 11% average speed of answer.

Indie Campers

Francisco Lisboa

Head of Customer Support