Case Study: Bergman Clinics achieves AI-powered patient experience improvement with Talkdesk

Bergman Clinics - Customer Case Study

Bergman Clinics, a leading provider of specialized medical care in the Netherlands, faced the challenge of improving patient support while reducing friction in its contact center operations. To deliver a better patient experience, the clinics worked with Talkdesk to modernize service and support, especially for patients recovering from surgery.

Talkdesk implemented AI-powered smart routing and integrated the contact center with Bergman Clinics’ electronic medical records system, giving agents faster access to patient information. The result was improved service quality, quicker responses, and time saved by routing patients to the right specialist on the first attempt, helping Bergman Clinics build a stronger foundation for long-term patient satisfaction.

Bergman Clinics

Bas Berntsen

Manager, Contact Service Center